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Terms and conditions of the service

The following terms and conditions of purchase (hereinafter, the "terms and conditions") regulate the contractual relationship between the customer and As identified below (in the continuation called "La"), and together with the purchase prices published on the website and in force at the time of purchase they constitute the complex of the provisions applicable to the contract.
Scope of application and conclusion of the contract
The offer and online sale of the products constitute a distance contract governed by articles 45 and ss. of the Legislative Decree 6 September 2005 n. 206 ("Consumer Code") and by Legislative Decree 9 April 2003, n. 70, containing the discipline of electronic commerce.

The customer is required to carefully read these terms and conditions.
The applicable terms and conditions are those in force on the date of transmission of the purchase order.
They can be modified but any changes will be in force between the parties from the moment of their publication on the site and will have an effect exclusively with reference to the orders following the publication.
These terms and conditions are applicable only to the Italian territory.

Identity of the customer and the company

Pursuant to art. 3, the paragraphs, lett. A of the Consumer Code, the natural person who acts for purposes unrelated to the entrepreneurial, commercial, artisan or professional activity possibly carried out is consumer.
La that offers and sells the products and services advertised on the website is identified as follows:
Social name: Mitrovo S.r.l
Member Chamber of Commerce of Padua
Supervisory authority competent for the territory: 
See: Corso del Popolo, 8 35131 Padua Pd
REA: PD - 460839
VAT number: 05335580287
PEC email:

Price of products and services and methods of payment

The advertised price of products and services, always reported in euros, includes taxes, delivery costs and relating to the payment methods used.
All prices indicated on the site are intended to understand VAT. The prices and availability indicated in this catalog intend to be except for exhaustion of stocks and are subject to variations for market causes or other. Discounts, coupons and promotions are never combined. The images shown on the website are completely indicative and could also differ significantly from the product actually available. Sometimes, in fact, due to changes on the packaging by the manufacturers, the images, which for technical reasons cannot be replaced in real time, can be obsolete.

Payment methods used

Advance bank transfer:
At the same time as the automatic confirmation of the order of the order, we will send the details for the bank transfer to be carried out before the departure of the goods to the following IBAN code: IT54W0306912131100000012734
To speed up the shipping process, it is appropriate to send a copy of the transfer to the email address 
Paypal is an absolutely sure online payment method that will allow you to pay the order by accessing your account directly. The data relating to your account and your credit card will be managed directly by Paypal, which will simply provide us with a communication via email after the payment has been made.

Information directed to the conclusion of the contract

In accordance with the legislative decree 9 April 2003, n. 70 containing provisions on electronic commerce, we inform the customer that:
• To make the purchase of one or more products on the site, the customer must fill in an order form in electronic format and transmit it electronically, following the instructions that will appear from time to time
• Before proceeding with the transmission of the order form, the Customer can identify and correct any errors of data entry by following the instructions indicated from time to time on the site and which will accompany the different phases of the purchase and accept the general conditions of sale ;
• Once the order form is registered, the customer will be sent to the Customer to the e-mail address indicated an e-mail of "order confirmation of order registration" containing a summary of the order. The order form will be archived in the database for the time necessary for the execution of the same and, in any case, in terms of the law.
• The language available to customers for the conclusion of the contract is Italian.

Methods, delivery times and shipping costs
He ships by courier. The cost of this service is indicated below on this page and also in the purchase procedure.
Ordinary package cash on delivery
The billing is carried out in different ways based on the type of customer: consumers and/or companies
Delivery / withdrawal terms
The delivery will take place within 30 days from the date of the order, unless a different term has been agreed between the parties.
The customer acknowledges that the withdrawal of the product is his precise obligation deriving from the purchase contract. In the event of non -delivery for the absence of the recipient to the address specified in the order form, after two delivery attempts, the package will be "in stock". In the event of non -withdrawal of the product within five working days from the first delivery attempt, the contract will be considered terminated and the purchase order consequently canceled pursuant to art. 1456 c.c. The contract must be made, the reimbursement of the total amount will take place possibly paid by the Customer, deducted the costs of the delivery of the product that was not successful and the return costs.
The termination of the contract and the reimbursement amount will be communicated to the customer by e-mail.
Risk transfer
The risk of the loss or damage of the products for the cause not attributable to moves to the consumer when the latter or a third party designated by him and different from the carrier, physically enters the same, unless the carrier He was chosen by the consumer, unless the choice was proposed by
For each complaint, including any complaints of compliance defects mentioned above, the consumer can contact to the contact details indicated above.
Competent hole and applicable law
For any controversy, however, originating from these terms and conditions or connected to them or deriving from them, the ordinary judicial authority of Padua will be competent exclusively. The applicable law is the Italian one.
Consent formula
Having acquired the preceding information, the user declares that he agrees to the processing of the data provided as described above.

Obligations against the consumer
The shipping costs are charged to the consumer for the return of the products received which must be shipped within fourteen days from the date on which he communicated his decision to withdraw from the contract (the deadline is respected if the consumer comply with the goods before the expiry of the period of fourteen days).
The substantial integrity of the asset is an essential condition for the exercise of the right of withdrawal. The product must therefore be kept with normal diligence and returned intact, complete in all its parts, fully functional and without signs of wear or dirt.

The withdrawal period ends after 14 (fourteen) days from receipt of the goods or, in the case of services, from the conclusion of the contract. Within this term the customer must communicate to Mitrovo the will to withdraw from the contract

By sending a registered letter with acknowledgment of receipt or a telegram, or any other explicit communication of the decision to withdraw, at the following address/number:

Mitrovo s.r.l

Via Portugal 11/7 Cap 35127 Padua Pd

Exclusion of responsibility 

1. The main objective is to ensure that the order arrives at their destination as soon as possible. However, customers and/or recipients take responsibility, at the time of purchase, of the products received and the delivery details provided (always check that they are correct).

2. It is not possible to take any responsibility for any losses incurred by the customer or the recipient, in terms of non -refundable transport costs and/or additional costs for the delivery of the goods or for the replacement of this.


Reimbursements are possible, by the shipper, if with insured shipping. The costs for the starting shipment and the duty for import are not refundable. The same goes for the costs incurred for the return and for the insurance of the article, except for different agreements.